Sentinel Voice Intelligence
ENTERPRISE AI VOICE WORKFORCE | LATENCY <450ms

AI Agents That
Talk. Listen. Act.

Sentinel enables businesses to deploy intelligent voice agents across inbound calls, outbound campaigns, and web conversations — turning every interaction into an automated, measurable business outcome.

99.4%
Speech Accuracy
<450ms
Voice Latency
74%
Auto-Resolution
40+
Native Languages
STREAM // INBOUND VOICE
CUSTOMER ──> SENTINEL AI REALTIME AUDIO SPECTRUM
SENTINEL AI AUDIO CORE ACTIVE
Caller: +1 (555) 019-2831 ACTIVE
Inbound Support // Billing Query
Intent: INVOICE_EXPLANATION (98.4%)

Inbound AI Agents answer customer queries instantly, resolve billing and technical issues, and escalate with full conversational context.

CORE ARCHITECTURE

Every Conversation.
Intelligent by Design.

Sentinel unifies voice, artificial intelligence, conversation understanding, automated action, and analytics in a continuous real-time loop.

01 // VOICE INPUT

Listen & Capture

SIP, PSTN, or WebRTC multi-channel audio stream ingestion under 50ms.

02 // AI AGENT

Reason & Ground

Neural intent classification and vector retrieval across corporate knowledge bases.

03 // INTELLIGENCE

Sentiment & Entities

Real-time emotion tracking, objection detection, and compliance auditing.

04 // AUTOMATION

Execute Action

Direct API execution: CRM updates, calendar locks, ticket creations, payments.

05 // OUTCOMES

Business Analytics

Actionable executive intelligence, CSAT uplift, and proactive churn prevention.

INBOUND AI AGENTS

Never Miss an Inbound Conversation.

Let AI agents answer calls 24/7 without hold times, understand customer intent with 99.4% speech accuracy, resolve questions from your knowledge base, and intelligently route complex escalations.

Zero wait times & 100% call answer rate during peak surges
Autonomous resolution for billing, order tracking, and account triage
Intelligent warm handoff to human agents with full conversation context
INBOUND CALL ACTIVE
+91 98765 43210
AI AGENT ACTIVE
Customer: Ananya Verma
Intent: Billing Query // Card Update
Confidence: 96.8%
Action: Payment Link SMS Dispatched
CALL SENTINEL INTENT ACTION RESOLVED
OUTBOUND CAMPAIGN // QUEUE #08
Calling... Rahul (TechCorp)
AI CONFIDENCE 94%
Purpose: Lead Qualification (Enterprise Tier)
Status: Connected (01:24)
BANT Score: High Value (Budget Verified)
Next Action: Sync to Salesforce Opportunity
QUEUE DIAL ENGAGE QUALIFY CRM SYNC
OUTBOUND AI AGENTS

Turn Outbound Calls Into Conversations.

Deploy AI agents for proactive customer engagement, lead qualification, appointment confirmations, debt collections, CSAT surveys, and timely transactional notifications.

Scale campaigns up to 100,000 concurrent proactive voice calls
Smart voicemail detection and automatic retry scheduling
Personalized context pulled dynamically from CRM or database
WEB VOICE CALLING

Bring an AI Agent Directly to Your Website.

Let website visitors start a voice conversation with an AI agent instantly through their browser microphone — without dialing a number or waiting for a human agent.

Zero phone telephony setup required — runs on standard WebRTC
Immediate high-intent buyer qualification right from pricing pages
Simultaneous voice streaming + interactive on-screen product links
Try Interactive Simulator
https://sentinel.ai/live-web-call
Ready to connect
WEBRTC AUDIO ENCRYPTED

Click "Talk to Sentinel" above to test real-time web calling with live microphone simulation.

NO-CODE BUILDER

Build an AI Agent in Minutes.

Configure purpose, customize acoustic voice profiles, ground on private knowledge bases, orchestrate actions, and set bulletproof guardrails.

STEP 01

Define Purpose

Set role (Support, Sales, Booking, Switchboard, Billing).

STEP 02

Choose Voice & Tone

Professional, Friendly, Empathetic, Concise, or Energetic.

STEP 03

Add Knowledge Base

Sync PDFs, FAQs, Zendesk articles, Notion, and live CRM data.

STEP 04

Configure Actions & APIs

Attach Stripe, Salesforce, Google Calendar, Twilio, Zendesk.

STEP 05

Set Guardrails & Human Handoff

PII masking, topic restrictions, escalation sentiment triggers.

STEP 06

Deploy to Production

Publish to Phone numbers, Web Widget, Mobile SDK, or SIP Trunk.

AI AGENT BLUEPRINT // STUDIO PREVIEW

Enterprise Sales Executive

STAGE: CONFIGURED
VOICE & PERSONALITY
Aria (Warm & Professional)
Sampling: 48kHz Neural TTS
LANGUAGE
English (US) + Auto Multi-lingual
Accent: Natural Colloquial
KNOWLEDGE REPOSITORY
2026 SaaS Pricing Matrix + API Docs
Vector Grounding: Active
ENABLED TOOLS
HubSpot, Google Meet, Stripe Billing
Auth: OAuth 2.0 Secure
BEHAVIOR & GUARDRAILS
Concise, Empathetic, Zero-Hallucination, Redact Credit Card Numbers, Escalate on 2x Repeated Frustration.
Ready for 1-Click Deployment
PIPELINE MECHANICS

Speech-to-Intelligence Engine.

Watch raw acoustic frequencies transform into structured intent, reasoning, tool execution, and voice output.

01 // RAW AUDIO
"Hi, I want to change my appointment with Dr. Sterling."
02 // SPEECH TO TEXT
change appointment with dr sterling
03 // INTENT DETECTION
APPOINTMENT_RESCHEDULE (98.9%)
04 // AI REASONING
Check AthenaHealth & Google Calendar slots for Dr. Sterling
05 // BUSINESS ACTION
POST /v1/calendar/reschedule -> Status: 200 OK
06 // VOICE RESPONSE
"Your appointment has been moved to Thursday at 4 PM."
CONVERSATION INTELLIGENCE

Understand Every Conversation.

Extract intent, detect emotional shifts in real time, score agent compliance, and automatically flag high-risk customer friction.

CALL SENTIMENT TIMELINE SCRUBBER

Call Session #8492 // Customer Friction Analysis

85%
Positive
EVENT LOG DESCRIPTOR:

Customer greeted cheerfully and verified identity via phone number.

REAL-TIME COPILOT ASSIST
LIVE SUGGESTION
CUSTOMER ASKED:

"Can I upgrade our 20-agent team to the Professional voice plan today?"

AI RECOMMENDED RESPONSE 99.1% MATCH

"Yes, absolutely. The customer account is eligible for immediate Professional tier activation with volume discounts and 15,000 monthly voice minutes."

Citation: 2026 SaaS Policy §4.2
COMMAND & CONTROL

Live Call Command Center.

Monitor real-time concurrent AI agents across inbound, outbound, and web calling streams.

5 Agents Active | Queue Latency: 412ms
EXECUTIVE INTELLIGENCE

Turn Conversations Into Business Intelligence.

Real-time executive metrics, autonomous call resolutions, escalation trends, and revenue insights.

TOTAL CALLS LOGGED
48,290+
+18% this month
AUTONOMOUS AI RESOLUTION
74%
Zero human touch needed
HUMAN ESCALATION RATE
5.8%
Warmed context handoff
CUSTOMER SATISFACTION (CSAT)
96%
Up 11% vs legacy IVR
AI Executive Briefing

• Customer conversations increased 18% this week driven by summer campaign outreach.

• Billing-related inquiries remain highest-volume category, with 89% resolved autonomously via Stripe webhook integration.

• Customer frustration signals decreased by 8.4% after optimizing shipping status retrieval speed.

LIVE INSIGHTS FEED (STREAMING)
INTERACTIVE PLAYGROUND

Experience Sentinel in Action.

Select an AI agent persona below, run through realistic conversational voice scenarios, or type your own test question.

Sentinel Sales Agent (Aria)

Inbound Lead Qualification
REAL-TIME INTENT CLASSIFIER
SALES_ENTERPRISE_INQUIRY
INTENT CONFIDENCE
98.4%
DETECTED SENTIMENT Highly Engaged
TRIGGERED ACTION
Enrich HubSpot Lead #7291 (High Value Tier)
GLOBAL VOICES

One AI Workforce. Many Languages.

Designed to support 40+ global languages with native regional accents, localized terminology, and tone modulation.

Active Acoustic Model: English (Natural Native Accent & Pronunciation)

Select Voice Personality Profile

VOICE PROFILE: PROFESSIONAL
INTEGRATION ECOSYSTEM

Connect Your Entire Enterprise Stack.

Sentinel orchestrates bi-directional read and write actions across CRMs, telephony SIP trunks, ticketing systems, and calendars.

TRIGGER
Inbound Call
IDENTITY
Lookup CRM Record
AI UNDERSTANDING
Detect Intent
KNOWLEDGE
Vector Search
ACTION
Execute API
RESOLVE
Close / Escalate
Salesforce
HubSpot
Dynamics 365
Slack
Google Calendar
Stripe Billing
GOVERNANCE & SAFETY

Enterprise Security.
Strict AI Guardrails.

Sentinel incorporates deterministic boundaries to prevent hallucinations, mask sensitive PII/PCI on the fly, and guarantee conversation governance.

PII Redaction
Card & SSN masked in audio & logs
TLS 1.3 & SRTP
End-to-end encrypted audio packets
Topic Boundaries
Strict out-of-domain refusal rules
Human Handoff
Automatic escalation on frustration
GUARDRAIL VERIFICATION MONITOR ZERO BREACHES
Role-Based Access Control (RBAC) ENFORCED
Zero Data Retention Mode AVAILABLE
Automated Conversation Audit Logging REAL-TIME
Hallucination Defense Shield ACTIVE (GROUNDED)
INDUSTRY SOLUTIONS

Engineered for High-Stakes Industries.

From healthcare patient appointments to banking fraud verification and e-commerce logistics.

Banking & Fintech

Balance inquiries, transaction disputes, credit limit checks, and proactive fraud alerts with 2-factor authentication.

Outcome: 68% decrease in branch queue wait time

Healthcare & Clinics

Doctor appointment scheduling, prescription refill triage, and non-clinical intake questionnaires.

Outcome: 42% reduction in appointment no-shows

Retail & E-Commerce

WISMO (where is my order), refunds, return authorization, and post-purchase customer satisfaction surveys.

Outcome: 82% autonomous first-call resolution

Insurance & Warranty

First notice of loss (FNOL) intake, policy premium quotes, and payment schedule confirmations.

Outcome: 3.5x faster claim initiation processing

Travel & Hospitality

Flight status, hotel reservation modifications, baggage inquiries, and multi-lingual concierge support.

Outcome: 24/7 coverage across global timezones

Real Estate & BPO

Property viewing bookings, tenant maintenance requests, and high-volume outbound lead screening.

Outcome: 94% lead qualification accuracy
TRANSPARENT PLANS

Simple, Predictable Voice Pricing.

Scale seamlessly from early agent testing to enterprise call volumes with dedicated SIP infrastructure.

Billed Monthly Billed Annually Save 20%
STARTER

For Testing & MVPs

Deploy first AI voice agents and validate intent models.

$399 /month, billed annually
Up to 3,000 Voice Minutes / mo
5 Concurrent Call Channels
Inbound & Web Calling Agents
10 Knowledge Base Documents
Standard Webhook Tool Integrations
MOST POPULAR
GROWTH

For Scaling Teams

Full omni-channel calling with CRM bi-directional sync.

$1,199 /month, billed annually
Up to 15,000 Voice Minutes / mo
25 Concurrent Call Channels
Inbound, Outbound & Web Calling
Real-time Sentiment & Compliance
Native Salesforce & HubSpot Sync
Human Agent Context Handoff
ENTERPRISE

High-Volume Operations

Dedicated SIP trunking, custom acoustic tuning, SLA.

$3,199 /month, billed annually
50,000+ Voice Minutes Included
Unlimited Concurrent Voice Channels
Custom SIP Trunk & PBX Telephony
Zero-Data-Retention (HIPAA/GDPR)
Dedicated Solutions Engineer & SLA
VOICE WAVEFORM ──> SENTINEL AI ──> INTELLIGENCE ──> ACTION

Your Next Conversation
Could Be Intelligent.

Deploy AI voice agents that listen, understand, respond, and take measurable business action across every channel.

"Every Conversation. Intelligent by Design."